Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, you may return it to us within 14 days of the purchase date, subject to the following conditions:

1. Return Eligibility:

• The item must be in its original condition, unused, and in its original packaging.
• All tags, labels, and accessories must be intact and attached to the product.
• Personalized, customized, or made-to-order items may not be eligible for return unless they arrived damaged or defective.
• Items such as perishable goods, intimate or sanitary products, and downloadable software are non-returnable.

2. Return Process:

• Contact our customer support team within 14 days of receiving your order to initiate the return process.
• Provide the order number, item(s) you wish to return, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
• Please securely package the item(s) to be returned, including all original packaging materials.
• You are responsible for the return shipping costs unless the return is due to our error or a defective/damaged item.

3. Refund Options:

• Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
• If the return is approved, we will process a refund to your original payment method.
• Depending on your payment provider, it may take some time for the refund to be reflected in your account.

4. Non-Refundable Items:

• Certain items may be non-refundable, such as gift cards or downloadable software.
• Shipping and handling charges are generally non-refundable unless the return is due to our error.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may request supporting evidence such as photographs or detailed descriptions of the damage or defect.
• We will arrange for a replacement, repair, or refund depending on the specific circumstances.

Please note that this return policy is subject to change without prior notice. It is advisable to review the policy each time you make a purchase. If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team. We are here to help!