1. Eligibility:

• Only items that are unused, in their original condition, and accompanied by a valid proof of purchase are eligible for exchange.
• Certain products, such as perishable items, customized products, and items marked as non-returnable, may not be eligible for exchange. Please refer to the product description or contact our customer service for more details.

2. Timeframe:

• Exchanges must be requested within 14 days from the date of purchase.
• After 14 days, exchanges may not be accepted.

3. Exchange Process:

• To initiate an exchange, please contact our customer service team through email to notify them about the exchange request.
• Provide the following details: order number, item(s) to be exchanged, reason for exchange, and any additional information required.
• Our customer service team will guide you through the further steps, including the return of the item(s) and the selection of the replacement item(s), if applicable.

4. Condition of the Item(s):

• The item(s) being exchanged must be in their original condition, unused, and undamaged.
• All original tags, packaging, and accessories should be included.
• We reserve the right to refuse an exchange if the item(s) do not meet the above criteria.

5. Exchange Options:

• Depending on the availability of stock and customer preference, exchanges can be made for the same item in a different size, color, or variant.
• If the desired item is not available, we may offer a replacement item of equal value or provide store credit for future purchases.
• Refunds in the form of the original payment method may be offered if the requested exchange is not possible.

6. Shipping and Handling:

• The customer is responsible for any shipping and handling fees associated with returning the item(s) for exchange.
• In case of an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.
• The replacement item(s) will be shipped to the customer free of charge.

7. Non-Exchangeable Items:

• Certain items, such as final sale or clearance items, gift cards, and personalized products, may not be eligible for exchange. Please refer to the product description or contact our customer service for more details.

8. Manufacturer's Warranty:

• If the item(s) being exchanged is covered by a manufacturer's warranty, the customer may need to follow the warranty process provided by the manufacturer.

9. Final Decision:

• Our company reserves the right to make the final decision on all exchanges, taking into consideration the eligibility criteria and other relevant factors.

If you have any further questions or need assistance with your exchange, please don't hesitate to contact our customer service team. We are here to help!